Terms and Conditions

General Terms and Conditions of Sale (GTC) — MATIRŌ

Last updated: March 17, 2026

These General Terms and Conditions of Sale (hereinafter the "GTC") apply, without restriction or reservation, to all sales concluded by the company PHARMATIRO (hereinafter "MATIRŌ", "we", "our") with consumers and non-professional buyers (hereinafter "you", "the Customer") via the website https://matiro.co (hereinafter the "Site").

They specify, in particular, the conditions for ordering, payment, delivery, and return management for premium collagen-based food supplements and other ingredients intended for well-being and beauty (hereinafter the "Products").

In accordance with current regulations, these GTC are systematically communicated to any Customer prior to placing an order and shall prevail, if applicable, over any other version or contradictory document.

Article 1 – Seller's Identity Seller: PHARMATIRO Company Legal form: SAS (Société par actions simplifiée) Registered office: 78 Avenue des Champs-Élysées, Bureau 326, 75008 Paris, France SIREN number: 992 187 906 SIRET number (headquarters): 992 187 906 00019 Intra-community VAT number: FR02 992 187 906 RCS: Paris NAF / APE Code: 4791B – Distance selling by specialized catalog Registration date: September 22, 2025 Email: contact@matiro.co

Article 2 – Scope of Application These GTC apply to the exclusion of all other conditions, particularly those applicable to in-store sales or through other distribution channels.

They are accessible at any time on the Site and are systematically communicated to the Customer prior to any order.

Validation of the order implies unreserved acceptance of these GTC in their entirety.

Article 3 – Products The Products offered for sale are premium food supplements intended for personal use.

The essential characteristics of the Products (composition, recommended dosage, alleged benefits, precautions for use) are presented on the Site clearly and understandably, in accordance with pre-contractual information obligations (art. L.111-1 et seq. of the Consumer Code).

The photographs and illustrations presented on the Site are not contractual and cannot engage MATIRŌ's liability.

The Products comply with French and European regulations applicable to food supplements (notably Regulation (EC) No 1924/2006, Regulation (EU) No 1169/2011, DGCCRF/DGAL declaration).

They are not medicines and do not substitute for a varied and balanced diet or a healthy lifestyle. In case of doubt, illness, medical treatment, pregnancy, or breastfeeding, it is recommended to consult a healthcare professional before consumption.

Article 4 – Price Selling prices are indicated in euros, all taxes included (TTC), including the French VAT applicable on the day of the order.

They do not include delivery charges, which are indicated before the final validation of the order and vary according to weight, volume, and destination.

MATIRŌ reserves the right to modify its prices at any time. The price invoiced to the Customer is that in effect at the time of order validation.

Article 5 – Order 5.1. Process To place an order, the Customer must:

select the Products;
validate the contents of the cart;
provide identification, billing, and delivery information;
choose the payment method;
expressly accept these GTC by checking the appropriate box;
finally validate the order.

Validation of the order implies unreserved acceptance of the GTC, prices, and Product descriptions.

5.2. Confirmation A confirmation email summarizing the essential elements (Products ordered, total price including tax, delivery charges, estimated delivery time) is sent immediately after validation.

The sale is only final after full payment of the price and dispatch of this confirmation email by MATIRŌ.

5.3. Exceptional unavailability In case of exceptional unavailability of a Product after order validation, MATIRŌ will inform the Customer without delay by email. MATIRŌ will then offer the Customer, according to their choice:

a full refund of the price of the unavailable Product as soon as possible and no later than fourteen (14) days;
or the dispatch of a Product of equivalent quality and price, subject to the Customer's express prior agreement.

5.4. Modification – Cancellation Any modification after confirmation is subject to MATIRŌ's express agreement.

MATIRŌ reserves the right to refuse or cancel any order in the event of a previous payment dispute, fraud or attempted fraud, an abnormal order, or abusive behavior.

Article 6 – Payment The price is payable in full on the day of placing the order.

Payments are made exclusively by credit card via the secure Shopify Payments and/or Stripe systems.

MATIRŌ never stores the Customer's bank details.

The order is processed only after actual receipt of payment.

MATIRŌ retains full ownership of the Products sold until full and effective payment of the price, including principal, fees, and accessories, regardless of the Products' delivery date.

Article 7 – Delivery 7.1. Geographical area Deliveries are made in metropolitan France, Corsica, Monaco, and in the European Union countries indicated on the Site at the time of the order.

7.2. Indicative delivery times Delivery times are indicative and begin from dispatch:

Metropolitan France: 2 to 4 working days
Other EU countries: 4 to 8 working days

These times do not constitute a firm commitment.

7.3. Delivery charges Delivery charges are calculated based on weight and destination and are indicated before final validation.

7.4. Transfer of risks The transfer of risks of loss or damage to the Products occurs when the Customer or a third party designated by them (other than the carrier proposed by MATIRŌ) physically takes possession of the Products (art. L.216-4 Consumer Code).

7.5. Delivery delay In the event of a delay exceeding 30 days after the indicative date, the Customer may cancel the sale by registered letter with acknowledgment of receipt or on a durable medium, unless MATIRŌ has delivered in the meantime (art. L.216-2 Consumer Code).

Article 8 – Right of withdrawal In accordance with Article L.221-18 of the Consumer Code, the Customer has a period of fourteen (14) calendar days from receipt of the Product (or the last Product in the case of a multiple order) to exercise their right of withdrawal without cause or penalty, apart from return costs.

8.1. Exceptions The right of withdrawal is excluded for Products unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection (art. L.221-28, 3° Consumer Code), particularly food supplement jars once opened or whose seal has been broken.

8.2. Modalities The Customer informs MATIRŌ of their decision to withdraw by an unambiguous statement (email to contact@matiro.co or mail). They may use the model form provided in the appendix to these GTC.

Products must be returned in their original packaging, complete, unopened, undamaged, within 14 days of notification of withdrawal, to the address indicated in Article 9.

8.3. Refund MATIRŌ will refund the price of the returned Products as well as standard outbound delivery costs (excluding return costs and express surcharges) within 14 days of receipt of the Products or proof of shipment.

The refund will be made using the same payment method, unless otherwise agreed.

Article 9 – Returns and Refunds Detailed return and refund procedures are specified in the Returns and Refunds Policy accessible on the Site, which is an integral part of these GTC.

Article 10 – Legal Guarantees The Products benefit automatically from:

the legal guarantee of conformity (art. L.217-4 et seq. Consumer Code) for 2 years from delivery;
the guarantee against hidden defects (art. 1641 et seq. Civil Code).

Mandatory Legal Box – Consumer Rights regarding Guarantees

The consumer:

Benefits from a two-year period from the delivery of the goods to act under the legal guarantee of conformity;
Can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code;
Is exempt from providing proof of the existence of the conformity defect of the goods during the twenty-four months following the delivery of the goods (except for second-hand goods).

The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

The consumer may also decide to implement the guarantee against hidden defects of the sold item within the meaning of Article 1641 of the Civil Code. In this case, they can choose between rescinding the sale or reducing the selling price in accordance with Article 1644 of the Civil Code.

Article 11 – Liability MATIRŌ cannot be held responsible for non-performance or improper performance of the contract due to the Customer's act, an event of force majeure, or the insurmountable and unpredictable act of a third party to the contract.

Article 12 – Intellectual Property All elements of the Site (texts, images, logos, trademarks, etc.) are protected by intellectual property law. Any reproduction or exploitation without prior written authorization is prohibited.

Article 13 – Personal Data Protection The collected data are subject to processing described in the Privacy Policy accessible on the Site.

Article 14 – Force Majeure MATIRŌ cannot be held responsible in case of non-performance due to an event of force majeure as defined in Article 1218 of the Civil Code.

Article 15 – Applicable Law and Competent Jurisdiction These GTC are governed by French law.

In the event of a dispute, the Customer may use the consumer mediator associated with MATIRŌ free of charge (Mediator of the FEVAD – www.mediateurfevad.fr) or the European ODR platform: https://ec.europa.eu/consumers/odr/.

Failing an amicable agreement, jurisdiction is attributed to the competent French courts.

Article 16 – Customer Service For any questions: contact@matiro.co

MATIRŌ reserves the right to modify these GTC. The applicable version is that in force on the order date.

Appendix – Model Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To: PHARMATIRO Company – MATIRŌ 78 Avenue des Champs-Élysées, Bureau 326 75008 Paris, France Email: contact@matiro.co

I/We () hereby notify you () of my/our (*) withdrawal from the contract for the sale of the following good(s):

Ordered on () …………………….. Received on () ……………………..

Name of consumer(s): …………………….. Address of consumer(s): ……………………..

Date: …………………….. Signature of consumer(s) (only if this form is notified on paper):

(*) Delete as appropriate.